Refund policy
If you don't like an item or it doesn't fit, you can simply return it to us within 30 days and get your money back. Please log in to our customer centre to do this: https://account.zoaswim.com
You also have the legal right to cancel this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you or a person named by you took possession of the goods.
To exercise your right of cancellation, please send an informal email to info@zoaswim.com or an informal letter to ZOA Swim, c/o Procurely GmbH, Hans-Henny-Jahnn-Weg 53, 22085 Hamburg, Germany in which you state that you wish to cancel the contract. You can use the attached sample cancellation form, but this is not mandatory.
Cancellation
I hereby cancel the contract concluded by me for the purchase of the following goods (*). Ordered on (*) / received on (*).
...............................................................
Name of customer
...............................................................
Address customer
..............................................................
Signature of customer
(only for notification on paper)
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
The consequence of your cancellation is that we will refund all payments to you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. We may refuse to refund you until we have received the goods back or proof of return has been provided. You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to check the nature, characteristics and functioning of the goods.
You bear the direct costs of returning the goods. You have two options for returning the goods:
You also have the legal right to cancel this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you or a person named by you took possession of the goods.
To exercise your right of cancellation, please send an informal email to info@zoaswim.com or an informal letter to ZOA Swim, c/o Procurely GmbH, Hans-Henny-Jahnn-Weg 53, 22085 Hamburg, Germany in which you state that you wish to cancel the contract. You can use the attached sample cancellation form, but this is not mandatory.
Cancellation
I hereby cancel the contract concluded by me for the purchase of the following goods (*). Ordered on (*) / received on (*).
...............................................................
Name of customer
...............................................................
Address customer
..............................................................
Signature of customer
(only for notification on paper)
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
The consequence of your cancellation is that we will refund all payments to you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. We may refuse to refund you until we have received the goods back or proof of return has been provided. You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to check the nature, characteristics and functioning of the goods.
You bear the direct costs of returning the goods. You have two options for returning the goods:
- Return via the customer centre: You log in to our customer centre: https://account.zoaswim.com, select all items for return and click on "Request return". We will then send you a return code that you can use to return the item to any DHL pick-up point or packing station in Germany. The cost of the return shipment is EUR 3.90 per parcel within Germany and EUR 9.90 per parcel from other European countries and will be deducted from the refund amount.
- Your own return shipment: You can also return the goods at your own expense to the following address: ZOA Swim c/o Procurely GmbH, Hans-Henny-Jahnn-Weg 53, 22085 Hamburg, Germany. Please enclose the order confirmation or order number in written form so that we can correctly allocate the order.
